Contact us
Products we support
Common questions
Where is my data stored?
Remindra, Spendrix, Mindora and Sparkiva keep your data on your own device; nothing is uploaded to S Solutions. Delegato and the cloud-hosted ERP products store data on S Solutions servers in the European Union, encrypted in transit and at rest. Full details are in the Privacy Policy.
Why does Spendrix ask to read SMS or notifications?
Only to detect transaction alerts from your bank and record them as expenses or dues. Processing happens on your phone; the app does not read or forward other messages and sends nothing to us. You can decline the permission and enter transactions manually instead.
Why does Remindra need the microphone and exact-alarm permission?
The microphone is used only while you record a reminder by voice. Exact alarms let the reminder fire at the precise time you set even when the phone is idle. Both can be disabled in Android settings; voice capture and precise timing will then be unavailable.
How do I activate or move a Windows licence (Planix, Planix Review)?
Open the software, go to Help → Licence and enter your licence key. To move to a new computer, deactivate on the old machine first (Help → Licence → Deactivate) or email us with your key and we will release it.
How do I cancel a subscription?
Subscriptions bought on Google Play are cancelled from the Play Store's Subscriptions page; on the Apple App Store from your Apple ID subscriptions. Direct subscriptions can be cancelled by emailing us before the renewal date.
Can I get a refund?
App-store purchases follow Google Play / Apple App Store refund rules. For direct purchases, contact us within 14 days of purchase if the software does not work as described; see the Terms of Use.
Is my business data in the ERP accessible to S Solutions?
Your organisation remains the owner and controller of its data. S Solutions staff access it only to provide support you request, under confidentiality, and never for any other purpose.
Delete my data or account
Apps with on-device data (Remindra, Spendrix, Mindora, Sparkiva): open the app, go to Settings → Clear data, or simply uninstall the app. Everything the app stored is permanently removed from your device. No request to us is needed.
Delegato and other accounts with S Solutions: in the app or web app go to Settings → Delete account, or send us a request. Connected Google/Microsoft accounts are disconnected immediately and all remaining account data is erased within 30 days. Records we must keep by law (for example invoices) are retained only for the statutory period.
Send a deletion request by email:
Please include the product name and the email or licence key on the account. We will confirm within 30 days and may ask you to verify ownership of the account.
Report a bug or request a feature
Email info@ssolutions.ae with:
- the product and version (shown in the app's About screen),
- your device model and Android/Windows version,
- what you did, what you expected, and what happened — a screenshot helps.
Feature requests are welcome at the same address; we read every one.